In the past I have NOT found SDAT to be in the customer service business; however the last several interactions with this Maryland bureaucracy could not have been better.
Over the last 45-years, some of the worst experiences I have had with Maryland bureaucracies has been with SDAT. I'm not talking about getting an answer that I did not want or did not like - I'm talking about rude, boorish, overbearing, unpleasant, impolite and disrespectful customer service behavior that was really bewildering.
But I'll repeat; the last several interactions could not have been better.
So hey, if this department wants to start doing a better job of treating its customers, I'm all for it and will be the first to sing its praises. Just saying.
Baltimore, Md. (January 20, 2015) – Tweeting is usually for the birds, but now it’s also for the Maryland State Department of Assessments and Taxation (SDAT). The agency is already on Facebook, but in the interest of reaching more Marylanders, SDAT now provides valuable information from the agency on Twitter.
“The more ways we have to reach out to Marylanders, the better off we all are,” said acting agency director, Owen Charles. The agency’s Twitter feed provides Marylanders information, updates, links and the occasional miscellaneous Maryland tweet in 140 characters or less.
The Twitter account will provide links to information from SDAT as well as other state and federal agencies. “It should also help differentiate us from other agencies and local government finance offices as well as the Maryland Comptroller’s Office. Despite the “taxation” in our name, we assess real and personal property and provide services for business entities doing regular business in Maryland,” said Mr. Charles.
Follow the agency on Twitter @MD_SDAT. The agency’s website is still the number one source for agency information while the Facebook page provides resources for contacting the agency as well as photos and information.
Labels: Governance customer service, MD, MD Dept Assessments and Taxation SDAT
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