Showing posts with label Business customer service. Show all posts
Showing posts with label Business customer service. Show all posts

Thursday, December 10, 2015

Maryland Attorney General File a Consumer Complaint


Maryland Attorney General File a ConsumerComplaint


Retrieved Nov. 10, 2015


If you are a Maryland consumer and have a dispute with a business, or if you live in another state and your dispute involves a transaction that occurred in Maryland, you can file a complaint with the Consumer Protection Division. Through mediation, we will work with you and the business in an effort to reach a mutually agreed-upon resolution to the dispute.

Does your complaint relate to a health care or medical billing dispute? If so, click here to file a health care complaint.

Please note that this office cannot mediate complaints filed by one business against another business.

This page tells you how to file a complaint online. If you would prefer to file your complaint by mail, click here for instructions for using our printed complaint forms.

Note: Complaints submitted to our office become matters of public record. Under state law, public records are subject to public information disclosure requests. However, all or part of the complaint may remain confidential as required or permitted by Maryland's public records law. For example, confidential financial information, and medical or psychological information about an individual will not be disclosed to the public.

Instructions to File a Complaint Online

1. Gather any documents that are relevant to your complaint, such as receipts, contracts, leases, repair orders or sales agreements. You may need to refer to these documents while you are filling out the complaint form and will need to send copies of these documents to our office after you file your complaint (see Step 5)

2. Choose the complaint form from the column at left that best suits your complaint and complete the form online.

3. When you have completed the form, review the information you have entered for accuracy and then click on the "Submit" button. Your complaint will be sent to our office and you will immediately receive a "Complaint Confirmation" on your screen which contains the information you provided along with other important information about how we will handle your complaint. You will not receive an email confirmation.

4. Print the “Complaint Confirmation” page to keep for your records.

5. If you have documents that are relevant to your complaint, mail a copy of those documents along with a copy of the “Complaint Confirmation” page to our office. The address is listed at the bottom of the confirmation page. Please do not send original documents. Unfortunately, we cannot accept electronic attachments, including scanned documents, at this time.

When we receive a copy of your documents and confirmation page we will proceed with processing your complaint. Read the links below for more information about what to expect once we receive your request.




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E-mail: kevindayhoff(at)gmail.com

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See also - Kevin Earl Dayhoff Art www.kevindayhoff.com: Travel, art, artists, authors, books, newspapers, media, writers and writing, journalists and journalism, reporters and reporting, music, culture, opera... Ad maiorem Dei gloriam inque hominum salutem. “Deadline U.S.A.” 1952. Ed Hutcheson: “That's the press, baby. The press! And there's nothing you can do about it. Nothing!” - See more at: http://kevindayhoffart.blogspot.com/#sthash.4HNLwtfd.dpuf
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Monday, May 16, 2011

On Your Side: 4 unbelievably stupid things no customer should do


Posted: 16 May 2011 03:42 AM PDT




When the service is so awful that you feel like taking a swing at an employee, or falling to the ground and wailing, give yourself a little time-out and watch these videos.
These are real clips of customers behaving really badly.
They aren’t just examples of what not to do when you’re a customer. To some extent, they also help you adjust and manage your own expectations, ensuring that you won’t overreact when things don’t go your way...  http://onyoursi.de/2011/05/4-unbelievably-stupid-things-no-customer-should-do/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+OnYourSide+%28On+Your+Side%29

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/

Saturday, April 30, 2011

On Your Side by CHRISTOPHER ELLIOTT

On Your Side by CHRISTOPHER ELLIOTT

This site is pretty awesome…


On Your Side is a wiki and blog where you can share the phone numbers, email addresses and names of executives who will help you get the service you deserve.

Recent Posts


Christopher Elliott

Our intrepid researchers have finished yet another category: car manufacturers.
It’s not your fault. When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
Oour fearless researchers have added another category to our growing customer service wiki: cable TV companies.
Several years ago, I wandered into an art gallery at a Colorado ski resort. I was drawn to the work of a young painter who specialized in wildlife art, and asked the gallery owner how I could contact the artist.
Sometimes, customers let a company get away with murder — figuratively speaking.
Do you want more?
The customer isn’t always right. Not literally, at least.
Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right.
Everyone knows good service when they see it: The restaurant with a line out the front door, the retail store with customers that come back again and again (even if the prices are higher) or the hotel with a year-long waiting list.
The system works. Just ask Jon Jerome, who had a problem with his George Foreman grill recently, and crafted a succinct message to the company.
Related Posts with Thumbnails

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/

Tuesday, April 26, 2011

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41



My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41




Description
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...



The decline of the quality of customer service has become such a trite tired topic that it is almost unworthy of the time to write about it.

[…]

In recent years, Rocky Mackintosh, Dan Rodricks, and Jay Hancock have chronicled well the customer service challenges with Verizon. 

I grew up with friends with parents who worked for Verizon’s ancestor, The C & P Telephone Co., and they were proud of the high quality of customer service that was provided.

In recent years, most of my experiences with Verizon are the stuff of a ‘B’ horror movie written by Franz Kafka staring Dilbert

[…]

In a recent visit to a new health care provider, the first thing one noticed as I entered the office was the plethora of signs with slogans about great customer service.  It was a sure sign that the provider had serious customer service issues and wanted replace the shortcomings with happy-talk and slogans.  Sadly I was correct.  Yet what can be done about it.  Ah, that would be nothing.

[…]

Hey, I’ve worked for the public for over four-decades and it ‘ain’t no picnic.’  Yet one would think that in an era of social-media, blogs and online content opportunities, even mega-corporations would start to understand that consumer pushback is only going to increase. 



20110426 sdosm My next TT column is on customer service

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/

Sunday, October 25, 2009

Windows 7 and Burger King

I found this ad for Windows 7 and Burger King on Twitpic: http://twitpic.com/photos/kevindayhoff here: http://twitpic.com/mlizq

I’m not sure I have the nerve to try Window 7 anytime soon. Fortunately I did not make the mistake many of my friends made by “down – err - upgrading” to Vista. I’m aware of a number of horror stories involving downtime and challenges in which Microsoft wanted writers to really be full-time Microsoft software technicians…

Then again, there is the persistent problem of Microsoft’s lack of any sort of meaningful customer service support – or at least that was my experience a number of years ago.

I laughed at this picture when I received it a number of years ago. Candidly, I would not care if customer support was located on the planet Mars, as long as it was helpful – and all too often it was not.

These days when I buy a product or engage a service, one of the determining factors in my decision to buy is how the question, “What is customer service like?” is answered.

Often when customer service is located overseas it is not really customer service but a Potemkin approach so that the company which sold the product can say that it provides customer service. All-too-often, the customer service employees located overseas are not provided with the “tools” or the training to provide real customer service.

I wonder if I am the only person in the world to have noticed that Bill Gates, the world’s richest man, made his fortune with a boorish and predacious company that sold a product that did not/does not work well – or performed poorly, was overpriced and had little, if no customer support? I’m just asking.

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/ Kevin Dayhoff Westminster: http://www.westgov.net/ Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/

Sunday, July 27, 2008

Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times

Whether or not you are involved in the customer service business – working for the public in the private or public sector, you will understand this piece all too well: Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times.
July 26, 2008 By TINA KELLEY

HONESDALE, Pa. — A dozen 9-year-old girls in jelly-bean-colored bathing suits were learning the crawl at Lake Bryn Mawr Camp one recent morning as older girls in yellow and green camp uniforms practiced soccer, fused glass in the art studio or tried out the climbing wall.

Their parents, meanwhile, were bombarding the camp with calls: one wanted help arranging private guitar lessons for her daughter, another did not like the sound of her child’s voice during a recent conversation, and a third needed to know — preferably today — which of her daughter’s four varieties of vitamins had run out. All before lunch.

Answering these and other urgent queries was Karin Miller, 43, a stay-at-home mother during the school year with a doctorate in psychology, who is redefining the role of camp counselor. She counsels parents, spending her days from 7 a.m. to 10 p.m. printing out reams of e-mail messages to deliver to Bryn Mawr’s 372 female campers and leaving voice mail messages for their parents that always begin, “Nothing’s wrong, I’m just returning your call.”

Jill Tipograph, a camp consultant, said most high-end sleep-away camps in the Northeast now employ full-time parent liaisons like Ms. Miller, who earns $6,000 plus a waiver of the camp’s $10,000 tuition for each of her two daughters. Ms. Tipograph describes the job as “almost like a hotel concierge listening to a client’s needs.”

The liaisons are emblematic of what sleep-away camp experts say is an increasing emphasis on catering to increasingly high-maintenance parents, including those who make unsolicited bunk placement requests, flagrantly flout a camp’s ban on cellphones and junk food, and consider summer an ideal time to give their offspring a secret vacation from
Ritalin.

One camp psychologist said she used to spend half her time on parental issues; now it’s 80 percent. Dan Kagan, co-director of Bryn Mawr, has started visiting every new family’s home in the spring and calling those parents on the first or second day of camp to reassure them.

[…]

Read the rest here:
Dear Parents: Please Relax, It’s Just Camp

Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times

Whether or not you are involved in the customer service business – working for the public in the private or public sector, you will understand this piece all too well: Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times.
July 26, 2008 By TINA KELLEY

HONESDALE, Pa. — A dozen 9-year-old girls in jelly-bean-colored bathing suits were learning the crawl at Lake Bryn Mawr Camp one recent morning as older girls in yellow and green camp uniforms practiced soccer, fused glass in the art studio or tried out the climbing wall.

Their parents, meanwhile, were bombarding the camp with calls: one wanted help arranging private guitar lessons for her daughter, another did not like the sound of her child’s voice during a recent conversation, and a third needed to know — preferably today — which of her daughter’s four varieties of vitamins had run out. All before lunch.

Answering these and other urgent queries was Karin Miller, 43, a stay-at-home mother during the school year with a doctorate in psychology, who is redefining the role of camp counselor. She counsels parents, spending her days from 7 a.m. to 10 p.m. printing out reams of e-mail messages to deliver to Bryn Mawr’s 372 female campers and leaving voice mail messages for their parents that always begin, “Nothing’s wrong, I’m just returning your call.”

Jill Tipograph, a camp consultant, said most high-end sleep-away camps in the Northeast now employ full-time parent liaisons like Ms. Miller, who earns $6,000 plus a waiver of the camp’s $10,000 tuition for each of her two daughters. Ms. Tipograph describes the job as “almost like a hotel concierge listening to a client’s needs.”

The liaisons are emblematic of what sleep-away camp experts say is an increasing emphasis on catering to increasingly high-maintenance parents, including those who make unsolicited bunk placement requests, flagrantly flout a camp’s ban on cellphones and junk food, and consider summer an ideal time to give their offspring a secret vacation from
Ritalin.

One camp psychologist said she used to spend half her time on parental issues; now it’s 80 percent. Dan Kagan, co-director of Bryn Mawr, has started visiting every new family’s home in the spring and calling those parents on the first or second day of camp to reassure them.

[…]

Read the rest here:
Dear Parents: Please Relax, It’s Just Camp